Warranty coverage
Warranty coverage varies by product, manufacturer, brand and destination. Any specific warranty stated on the product page, packaging or manufacturer documentation forms part of the applicable product warranty. Mandatory consumer rights under applicable law are not excluded.
What is generally covered
Where a warranty applies, it normally covers verified defects in materials or workmanship arising during normal intended use within the stated warranty period.
What is generally not covered
Unless required by law or expressly stated otherwise, warranty does not cover ordinary wear, accidental damage, misuse, unauthorized modification or repair, improper installation, failure to follow care instructions, consumable parts, cosmetic changes that do not affect function, or damage caused by incompatible accessories or external conditions.
How to make a claim
Contact us with your order number, product name, description of the issue and supporting photos or video when appropriate. We may request troubleshooting information or return of the item before approving repair, replacement, parts, refund or another remedy.
Shipping for warranty service
Responsibility for shipping costs depends on the product, claim outcome, destination and applicable law. We will provide instructions before any return is sent.
Manufacturer warranties
Some products are supported directly by the manufacturer. When this applies, we may provide the relevant manufacturer support route while continuing to assist with order records and purchase information.